It’s tough to expand your business if it takes too long to take care of claims. The longer you have to wait for the payment to arrive and the longer you’ll have to delay investing in new projects like growing your staff, attending more conferences, or shifting to a different work location. You must address the issues with nursing home billing services and avoid making errors if you want to see an improvement in the speed at which you get payments.
Home Health Billing Companies
Here are three billing errors to be avoided immediately.
Staff training is speeding up
Nursing home billing companies can be difficult to determine what codes to include on a claim and the right payer to forward the claim to if you’ve not been properly educated. This is the reality that a lot of medical billers face, particularly if they’re in entry-level positions.
If billers don’t know how to navigate through nursing home billing organizations It’s not difficult to make mistakes. They spend more time than usual submitting claims and frequently end up returning to the claims they’ve submitted. This cycle continues until someone is able to help them better train, however, these errors could be avoided if the new team members receive the right guidance during their initial onboarding.
This is also true for long-time billers too. When new regulations are released and industry standards evolve those who are on your billing team will be looking at you for direction. Be sure to provide your staff with all the help they require to be successful. You might consider offering quarterly training to discuss new initiatives and review the goals you’ve set for your employees. In nursing home billing you can send a few employees to special training opportunities, too.
It’s important to educate nurses and physicians on all aspects of bill-paying. This helps improve communication between various teams and improves the likelihood that someone will be able to spot an error before the claim is sent out. But, it could increase the chances of billing in duplicate.
Incorrect billing can harm your business in many ways. In the first place, it delays the billing process and creates confusion for your employees as well as your patients. Additionally, you could be punished for duplicate bills if it’s not acknowledged by you, however, the patient or payer is able to fight the costs. Also, you may lose patients to rivals. If someone experiences a negative payment experience with you, they’re more likely to seek out other medical professionals who offer the same service.
It is possible to avoid these occurrences. The most effective method to accomplish this is to create the guidelines for how claims are to be sent out. When you’ve identified the key individuals whose job it is to submit claims, the possibility of other people submitting multiple claims will be significantly reduced. It’s also possible to improve the way you monitor claims once they are created and also when they’re scrutinized by paying parties.
Incorrectly verifying patient information, including insurance
This is perhaps the most common billing error however it can add to a significant amount. It’s all it takes for patients to not remember the signature of their doctor or to not provide all of the information about their insurance for your billing process to be backed up. It’s possible that a patient’s insurance details have changed from the last time they visited. Even if all appears good, your team has to confirm every single form they are given. Otherwise, you’ll run into a mountain of claims denied, which you must go through one at a time. This can have a negative impact on the experience of patients and creates lots of stress for your staff too.
It’s not a big deal, and it’s just an additional step or two during the billing process to prevent your employees from beginning the eligibility and processing process. Make sure your staff confirms the insurance of the patient prior to when the individual receives treatment. Make it a habit to photocopy insurance at the time of a patient’s first visit. Also, verify insurance prior to scheduling appointments for future visits.
It’s impossible to ensure that there aren’t any billing errors that could impact the revenue cycle. But Nursing home medical billing are many potential opportunities to improve your business when you can identify the major obstacles in your process. Examine the revenue-related aspects of your business and pinpoint areas where you can tidy things up before you begin to tackle the problem.