When it comes to doing most things efficiently, quickly and relatively painlessly, your computer is the most amazing invention ever… until decide to make your life miserable. A vile and vile machine to pollute this otherwise relatively peaceful planet. All computer users, except tech geniuses and sadists, endured this emotional roller coaster. That’s why our hero technical support staff.
All legitimate online casinos (as well as most illegitimate ones) usually have tech support pages.
You should be able to find a direct link to the support page from the directory (or home) page of the online casino site. It might be labeled as “Questions” or “Help” or something of that nature. Always visit the tech support page first and take a look. Next, see how many phone numbers this site has and whether they serve customers around the clock. Next, try to find out if the casino operator has its own technical support service. If they don’t, go to your favorite search engine, type in the casino’s tech support phone numbers and take a look at the results. If you see some online listed on the results page, the site likely uses a single technical support service that is also shared with other online casinos. If you’re feeling daring today, dial a toll-free number and try asking them questions. Ask how much training they have received and how many are currently on the roster. If you can’t find someone who is fluent in a language you understand, take this as a particularly bad sign.
You should consider whether the online casino offers further assistance beyond technical support.
The tech support page may have multiple email addresses (tech support, accounts, admin etc), which is a good sign. But you need to go further, because it is conceivable that e-mails received by more than one e-mail address may be forwarded to a single mailbox and will be ignored or discarded there. Adding people’s names to these email addresses could be an improvement, but names can be added effortlessly.
